Returning Goods Policy

Our products come from the best manufacturers and should perform to a high standard. However, if you ever have to return a purchase to Microwarehouse, we want to help you quickly and effectively.

If you do need to return a purchase to us, you must first read our returns policy then obtain a Returned Merchandise Authorisation Number (RMA) from our Customer Service Department.

Call our Customer Service Department 8am-6pm Monday to Friday or complete our online returns form

How to Return Your Goods

My parcel is damaged on arrival?

Sign for the parcel as unchecked. This will make it quicker and easier for us to process your claim and recover our loss from the carrier. Then, contact our Customer Services team within five days of the delivery date and follow the returns procedure above. Please note, it is essential that you advise us of the damage within five days of the delivery date to ensure that your claim is valid.

The quantity of products delivered does not match the delivery note?

Contact our Customer Services team within five days from the delivery date. We will compare the part number on the delivery note with the product you have and check with our warehouse to see if an error occurred there. We will arrange for collection of the unwanted product or despatch a follow-up order to you.

Product is faulty?

All products are sold under the warranty specified by the particular manufacturer in question. The refund or replacement of products is strictly to individual manufacturers Dead On Arrival (DOA) policies. Contact our Customer Support team. If possible, have the product close at hand to assist our engineers in talking through possible solutions. If it is established that your product is faulty, our Customer Services department will arrange to collect the product and for a replacement product or refund to be issued.

Warranty Repair

In the case where it is established that Goods are faulty or defective in line with the individual manufacturer's warranty, most warranty repairs will be carried out on a return-to-Company basis. All parts and labour charges will be waived but the Customer is responsible for ensuring that the Goods are returned in their original packaging, or if this is not available, in a stout carton with high density foam providing at least 150mm clearance surrounding the entire product so as to ensure safe transit and ease of identification. In some instances the manufacturers warranty requires the Customer to contact the repair agent directly. If this is the case, the Customer will be informed by our customer service department.

Testing

If products are returned to us because of a fault, the product will be tested upon receipt. If no fault is found, the product will be returned to you. If a hardware fault is found (recognised as such in accordance with the manufactures terms) and the applicable manufacturers DOA period is exceeded, then the product will be repaired under the terms of the manufacturers warranty.

Software Returns

We regret that we are unable, under any circumstances to issue a credit note or refund monies for an opened software package, unless it is faulty. By breaking the seal, you have accepted the license agreement between yourself and the software manufacturer.